Shipping policy
Last updated: October 15, 2026
Thank you for shopping with Neworn. This policy explains how we ship your order, what it costs and what you can expect after your purchase.
Order processing
Your order is usually ready to ship within 2 business days of payment. Once it has shipped, you will receive a confirmation email with tracking information, provided the shipping method supports it.
Shipping costs
The higher your order value, the cheaper the shipping. All prices include VAT.
| Order value | Austria | Europe |
|---|---|---|
| up to €50.00 | €6.90 | €12.90 |
| €50.01 to €90.00 | €4.90 | €7.90 |
| €90.01 to €119.99 | €2.90 | €4.90 |
| from €120.00 | free | free |
You can see the exact shipping costs for your order in the cart and at checkout before you pay. The country of your delivery address determines the rate.
Delivery times
Delivery usually takes 2–3 business days. Deliveries are made on business days only, not on Sundays or public holidays. Delivery times are estimates, not guarantees. They may be affected by carrier delays, weather or other events beyond our control.
Pickup in Vienna (9th district)
You can also pick up your order free of charge at our office: Spitalgasse 27/13, 1090 Vienna. Please let us know a date and time at least 2 days in advance.
Customs, taxes and other charges within the EU
For orders shipped to countries in the European Union, VAT, customs duties, import taxes and carrier brokerage or handling fees may apply. Where available, these charges are calculated and shown at checkout before you place your order. If they are not collected at checkout, they may be due before or on delivery and are the customer's responsibility unless stated otherwise. Customs processing may also affect delivery times.
Order tracking
Once your order has shipped, we will email you a confirmation with a tracking number and link (where applicable). It may take some time for tracking information to update.
Shipping destinations
We currently ship to Austria, Belgium, Bulgaria, the Czech Republic, Denmark, France, Germany, Hungary, Luxembourg, the Netherlands and Poland.
Address accuracy
Please check your delivery address at checkout. If you need to correct it, contact us as soon as possible.
Lost, damaged or delayed parcels
If your order is lost, damaged or delayed, please contact us. We will gladly sort it out with the carrier.
Order changes & cancellations
Want to change or cancel your order? Contact us as soon as possible. Changes are only possible before your order ships. Refunds are issued to the original payment method promptly where possible.
Questions?
Email us at info@neworn.com.